The doors turned out ok, still uneven, but you can't see the carpet from the other room when the door is shut. The holes are still present, the "fix" was to cut larger holes and blend it. Well, the same "best" installer told me not to cut out a larger area, it will always be noticeable and will not look right.
I highly recommend everyone to think twice before you purchase form Carpet One-Loves Park! BUYER BEWARE-RIP OFF!
I made several phone calls, without any call backs, no exaggeration weeks and weeks. I finally was able to get the owner to my home to see the horrible workmanship. He had one of his "best" installers come out and fix the doors and recommend what to do with the holes in the seams.
I've waited a while to post any reviews on this company and its services, because I ultimately like people who sold me new carpet. I wanted to see if they would remedy the problem, it's been a few months and nothing. My experience began with great customer service and woderful personalities. The delivery of my new carpet was on time, the follow up was great. The horrible experience began upon installation, I've purchased many rooms of carpet and have seen many installs. There was definitely a break down with the install crew, but I just watched and had confidence that the store I purchased from would hire competent installers. Well, little did I know at the time, they were out on medical leave, my house was the first job, and I don't know how long, but it showed in the workmanship of the install. I was left with gaping holes in seams, literally holes (see pic). Every area of the carpet that touches a wall has frayed material (like they used a dull knife). Areas where there was a door, not just one, but every door was cut uneven. You could see the carpet in the other rooms when the doors were closed.
In closing, I am left with a $3000 dollars of carpet with holes, horrible seams, frays, and I am a bitter customer.
Carpet One Floor Home is a US Home Goods Store based in Loves Park, Illinois. Carpet One Floor Home is located at 5952 N 2nd St, Loves Park, IL 61111, USA.
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